Publications, Keynotes & Other Presentations
choosing a selection results in a full page refresh
Four Effective Ways to Cultivate a Better Experience For Your CustomersPredicting customers' needs can be tricky. Thankfully, there are steps that businesses can take to ensure their customers' experiences run smooth and with a desire to return. In this article, we discuss four effective methods to consider.
Always Choose Kindness, Towards Yourself and OthersSpread Your Sunshine Founder Melanie S. Griffin, Esq. was recently the Featured Guest on The Legal Limit Podcast with Jon Wilbur. This presentation explores the effects of positive and negative self-talk, and how the way we interact with others can have a profound effect on our mental and physical health. Toxic positivity exists, but we are much better off when we speak kindly to ourselves, about ourselves, and when we treat others with kindness. Collectively, we can shift the world.
How to Keep Your Customers SatisfiedBad customer service can ruin a business if done consistently. No matter how great your prices or how beautiful your product is, if you don’t provide quality customer service on a consistent basis, people aren’t going to want to return to purchase from you again. Here are some tips that will help cultivate loyal customers.
Effectively Communicating In the Days of Social MediaToday we live in a world that has an immense amount of ways in which to communicate. When the need to communicate with another individual arises, we often reach for our phones or laptops to send a text or email. But when was the last time we picked up the phone and called someone we cared about?